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Verbatim Claim Services, Inc. (VCS) was established in 2000 to provide dependable, cost-effective claims and recovery solutions to the North American insurance industry and self-insured risk managers. Its goal: to increase a customer's profitability by closing liability claims and arbitration cases faster and with higher award values utilizing cutting edge technology and professional subrogation services.
Verbatim Claim Services is located just east of Orlando, Florida and has representatives throughout North America to support our client's diverse case needs.
A significant portion of VCS' value proposition can be found in the employees - experienced insurance and technology people.
Our principal officer, Fred Westbrook, has over 36 years of claims and arbitration experience. Over twenty years were directly involved with supervision and management of Subrogation Recovery Offices. As a Territorial Recovery Manager for The Hartford Insurance, Fred gained first hand experience in the consolidation and centralization of recovery offices. He was the carrier's Claim Department Representative to the ASC X12 EDI Standards Organization, serving on the X12N Insurance Subcommittee for Property & Casualty Subrogation.
Fred has written and taught "Recovery Awareness" educational seminars and keeps current on legal changes that impact recovery through membership in the National Association of Subrogation Professionals (NASP), the Society of Claim Law Associates (SCLA) and as an associate member of the American Bar Association.
Supporting recovery analysts have over 10 years of experience in insurance claims filing and winning subrogation cases. Each specialist has a strong background in case management and is licensed for their respective territories.
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